Confirmation of Order Details
It is the responsibility of the purchaser to review all measurements, intended product options, specifications and any details pertaining to their order to be sure the order is accurate and as intended. Once the invoice and product specification sheet is accepted by the purchaser, Black Label Home ( BLH ) is not responsible for production details that are not clearly agreed to and clearly noted on the order spec sheet and the sales invoice. Measurements may vary slightly due to the custom nature of our production. We allow up to 1.5" finished variance per item ( per side if item is a sectional). Please consider this variance in your order process.
Cancellations or Changes
Due to the custom nature of our business, cancellations or changes will only be accepted within 4 business days of the order. A deposit of 50% is required at the time of order and will not be refunded should the purchaser wish to cancel after this period. Any changes considered after this period, is at the sole agreement of BLH and without obligation. No refunds will be issued due to items not fitting though access areas or into the residence.
All orders must be paid upon completion, prior to the order being picked up by the delivery agent. No COD orders are accepted.
Occasionally fabrics are backordered without our vendors notifying us. We have no control over this occurrance. We will however, verify fabric availability at the time of order and notify the purchaser within 3 business days if there are any availability issues known at that time. If the pattern is not available, the purchaser may re-select or cancel their order for a full refund. BLH has no control over fabric delays of any kind. We can only use the information given us from our vendors and relay it to the purchaser in a timely way, which we agree to do.
In the event that goods arrive damaged, it is the responsibility of the purchaser to note said damage on the delivery copy. All damage must be reported to the freight company contracted with and pictures submitted to show the damage. Failure to notify your carrier may jeopardize your ability to be compensated for the damage. BLH is not responsible for freight damage.
It is the sole responsibility of the purchaser to make sure the items ordered will fit through all access areas leading to the residence and areas leading to the final room where it will be placed. No refunds or adjustments will be issued for items not fitting into the residence.