Frame & Springs
Our frame and suspension system is warranted to be free of defects due to faulty materials or workmanship for the lifetime of the product under normal residential care and use. This warranty is only valid to the original owner as long as the furniture is upholstered in its original fabric. For slipcovered furniture, this is the fabric that covers the base of the piece.
Fabrics are traditionally NOT guaranteed against wear, fading or shrinking because fabrics are used in various settings. Black Label Home (BLH) offers a limited warranty on all of our fabrics. Fabrics are warranted for a period of six months against defective material or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover COM, wear, fading, shrinkage, fabric slubs which are normal in woven fabric construction, stretching which can occur with normal use of most fabrics, or dye transfer. Some fabrics like velvets or chenilles which have a nap will naturally wear or mark after use. These nuances are a characteristic of the fabric and are not considered a flaw or defect. If you choose to have fabric protection or other chemical treatments applied to your purchase, most have their own warranty, which will replace and void this warranty. Applied dealer or consumer aftermarket fabric treatment of any kind voids all mill and BLH warranties. Fabric damage or failure due to heavy soiling or improper cleaning are not covered. Cushion and pillow covers should never be machine washed except for slipcovered styles, and then only if the fabric was pre-washed, as the covers may shrink and seam integrity may be affected. BLH will not be responsible for damage due to machine washing of covers.
Foam core technology has dramatically improved over the last few years, and we feel that cushioning is really where comfort and longevity come from. Thus, we warrant all cushion cores not to collapse for the lifetime of the product as originally upholstered under normal residential care and use. All foams and filling materials will soften and conform to the shape of the users; this is considered normal and is not a defect. Please note that all seat cushions and back pillows "must" be maintained on a regular basis to promote appearance and even wear. Please refer to our section titled cushion and pillow care more information.
Seams are reinforced by using the latest technology in sewing. Any defects in workmanship should appear within the six months of usage. Therefore, we are confident to warrant our seams to be free of defects due to faulty workmanship (seam slippage), for a period of six months under normal residential care and use.
Products in which any of the defects described in these warranties occur will be repaired or replaced at our option. If repair or replacement is not practical, at the option of BLH, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and BLH does not authorize any person to create for it any other obligation or liability in connection with this product. If a product is found defective under the warranty provisions all repair work will be performed by BLH at no charge to the original purchaser, exclusive of shipping or delivery costs necessary to affect the repair or replacement. During the the warranty period, the original purchaser is solely responsible for any shipping or delivery costs incurred to affect the repair or replacement. This warranty is rendered inapplicable if the product in question is subjected to misuse, alteration, fire, improper cleaning, negligence of reasonable maintenace or accidents.
Customer assumes all freight charges to / from BLH . In the event of transit damage, please contact your contracted freight carrier within 48 hrs. upon receipt. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed. Damages that occur while moving to another residence are excluded. This Limited Warranty applies only when you purchase the BLH products from an Authorized Dealer for your own use and terminates in the event of resale. This Limited Warranty gives you specific legal rights and you may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. BLH SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.